The website broken down

Questions and Answers Deployment
1

Issues information

Your issue
The website break down.

I haven’t pushed code, or done the deployment. The website is running for a long time. But today i found the The website broken down.

For now, there is deployment error for the app. It shows as following:
Execution ID: ee1706ca-121d-445c-896c-c09b304c0efd-55-1632751988

~~ THIS IS AN INTERNAL ERROR, THE SUPPORT TEAM HAS BEEN ALERTED ~~

MESSAGE FOR QOVERY TEAM:
    * Execution ID: ee1706ca-121d-445c-896c-c09b304c0efd-55-1632751988
    * Scope: Application 'za3068001' with id 'za3068001'
    * Rollback message: 

❌ ❌ ❌ MESSAGE FOR THE USER ❌ ❌ ❌

    ✉️ Error message: error while executing an internal command (exit status: 1)
    💬 Need help: If you need assistance, you can reach the support team on Discord (https://discord.qovery.com) or on the Qovery console (https://console.qovery.com) with the integrated chat.

What’s going on with the hosting service? Does your web hosting service not support my nodejs app any more? Thanks.

Best Regards,
Gordon

2

Hello, we’re sorry for the issue. We were having some problems yesterday morning. It should be all good after you restart the environment.

3

The environment isn’t fine. After restarting my nodejs app, the system shows the following error message. Now the website still down. Thanks.

===error message=================
29 Sep, 00:30:35.204

idate

PAUSE_ERROR

Execution ID: ee1706ca-121d-445c-896c-c09b304c0efd-55-1632846628

~~ THIS IS AN INTERNAL ERROR, THE SUPPORT TEAM HAS BEEN ALERTED ~~

MESSAGE FOR QOVERY TEAM:
    * Execution ID: ee1706ca-121d-445c-896c-c09b304c0efd-55-1632846628
    * Scope: Application 'za3068001' with id 'za3068001'
    * Rollback message: 

❌ ❌ ❌ MESSAGE FOR THE USER ❌ ❌ ❌

    ✉️ Error message: error while executing an internal command (exit status: 1)
    💬 Need help: If you need assistance, you can reach the support team on Discord (https://discord.qovery.com) or on the Qovery console (https://console.qovery.com) with the integrated chat.
4

@gordon518 could you send me a link to your app? I can’t find the project unluckily.

5

You stopped my nodejs app hosting, and asked for giving back now. So i have deleted my nodejs app in your hosting space, and moved to azure.
The current link is http://idate.pw . Thanks.

Best Regards,
Gordon

6

I think I have the same issue. Planning to create my own instance in AWS ATM. My node apps are running for long time and suddenly stopped working since yesterday without any changes. No matter how many times I restart no luck. Very bad that I missed my investor demo today.

7

Hi,

This issue is old and not relevant anymore. If you encounter issues, please look into your application logs, it’s generally full of useful info.

There are no reasons why your apps suddenly stop but an application crash. Correct me if I’m wrong but I think the issue you’re talking about is related to this one: Unable to connect using qovery shell - #2 by Pierre_Mavro.

If it’s not the case, can you please give more info, so I can help you.

Thanks